Contact

Call Us (774-888-6100) Email Us

We're available whenever you need assistance.

As a community bank with a friendly and knowledgeable staff, we take time to listen to your needs and provide thoughtful guidance to simplify your life. We operate 14 full-service branches and 3 lending offices in Massachusetts and Rhode Island, and we're here to field phone calls and answer emails in a timely manner to provide you with the answers you need.

Jul 16

My questions ND concerns were taken care of

Carol

Jul 16

They helped me fix my account by reopening a new account

Richard-

Jul 15

Professional , very satisfied with the service

Eugenio

Jul 15

Helpful and knowledgeable employees who also address clients by their names.Great savings rates

Paula 7

Jul 15

Professional, courteous and helpful! The person on the phone took their time in making sure all my questions were answered and it didn’t feel rushed!

Rachel

Jul 10

The response time was amazing fast. Very impressed.

Janice

Jul 09

Everyone is very helpful and nice.

Dolly

Jul 09

The employees are very patient and helpful

Judy Talavera

Jul 08

prompt efficient, competent, cheerful service.

Richard R.

Jul 08

Always there when needed thanks

Joy

Jul 01

Efficient, personable and pleasant

E Seda

Jul 01

Always a pleasure dealing with a rep or a teller at bank 5 smooth sailing

Carl Farias

Jul 01

Our customer support is always extraordinary with Bank Five! The service team goes above and beyond to help us with all of our needs.

Marie Pepin

Jul 01

Both of the representatives I spoke with were patient, helpful, and personable. There was also little to no wait time to reach them. I had to call back on a different day to get clarification and I got the same person (Sarah) again.

Henry

Jun 25

Thank you to Gina Smith at Bank Five, who immediately helped me reconcile an important issue I had with a CD. She owned the problem and fixed it with kindness and competence. I'm thankful and appreciative of her help. She treated me like a valued customer.

James

Jun 24

Staff is very friendly and very supportive.

Kathryn

Jun 24

Lovely, professional, helpful staff.

Linda

Jun 24

Very friendly service everybody is prompt and professional and online access is seamless highly highly

Harry

Jun 20

My 5 year bank CD was closed and turned over to unclaimed property around the 3.5 year mark of the contract term. Gina Smith has been wonderful helping me reinstate my CD. I really appreciate the extra effort Gina has taken to help rectify this incident.

Ryan

Jun 18

I’ve been with Bank Five for many many years 100% satisfied with your customer service

KATHLEEN SYLVIA

We make it easy to get in touch with us.

Our corporate office is located in Fall River, Massachusetts:

79 North Main Street

Fall River, MA 02720-2144

Phone: Call us at 774-888-6100 or toll-free at 800-679-4420 with any questions during these operating hours:

Mon - Wed: 7:30 a.m. to 5:00 p.m.

Thurs - Fri: 7:30 a.m. to 7:00 p.m.

Sat: 7:30 a.m. to 3:00 p.m.

Sun: 11:00 a.m. to 3:00 p.m.

To report a lost or stolen BankFive debit card outside of normal business hours, please call our 24/7 support center at 1-800-472-3272.

Email: Use our contact form to contact us about non-sensitive matters.

Video Chat: Chat face-to-face with a BankFive Customer Service rep. Click here to start a video chat on your phone, tablet, or computer. Please note that video chat is currently only available during the following hours: Mon - Fri: 9:00 a.m. to 5:00 p.m.

Secure Email/Secure Chat: BankFive customers who are enrolled in Online Banking can contact us about account-specific matters via secure email or chat. Just log in to Online Banking using the green login button at the top of this page, click "Support" at the top-right, and choose either "Secure Email" or "Secure Chat".

Chat: We also have a general chat available on our website that you may use to chat with us about non-sensitive matters. Please note that if you wish to chat about matters specific to your account, you will need to do by Video Chat or through Secure Email or Secure Chat within Online Banking, as we can not verify your identity through our general chat. When our general chat is available, you will see a "Chat Now" button on the side of the screen on this website.

Contact

We're available whenever you need assistance.

We make it easy to get in touch with us.

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